Xerolok Technologies Private Limited (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data. By using our services, you consent to the practices described in this policy.
We may collect the following personal data from you: ● Personal Identifiers: Name, address, phone number, email address. ● Payment Information: Credit/debit card details, billing address, transaction data. ● Demographic Information: Date of birth, anniversary date. ● Order Information: Details related to your purchases and preferences. ● Customer Support Interactions: Information you provide when contacting customer service, including communication history. ● Technical Data: IP address, browser type, device information, and other data collected automatically when you visit our website. ● Marketing Preferences: Your preferences regarding receiving marketing communications.
We collect personal information through various channels, including but not limited to: ● Website: Information collected when you browse, create an account, or make a purchase on our website. ● Social Media:Data collected through interactions on our social media platforms (e.g., comments, direct messages, advertisements). ● Direct Communication: Data collected when you contact us via phone, email, or other forms of direct communication. ● Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics data.
We collect and use your personal data for the following purposes: ● Service Fulfilment: To process and fulfil the services we provide to you, including managing payments. ● Customer Service: To provide support and respond to your inquiries or complaints. ● Marketing and Promotions:To send you promotional offers, newsletters, and marketing communications that may interest you. You can opt out of marketing communications at any time. ● Personalization: To tailor our services and offers to better suit your preferences and enhance your shopping experience. ● Legal Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our services.
We do not sell your personal information to third parties. However, we may share your data with trusted third-party service providers when necessary to fulfill the purposes outlined in this policy: ● Payment Processors: To handle payments and transactions securely. ● Shipping and Delivery Partners: To ensure the delivery of your orders. ● IT and Marketing Service Providers:To support our website operations, marketing campaigns, and customer analytics. ● Legal and Regulatory Authorities: If required by law or in response to legal requests. We ensure that third parties with whom we share your information are bound by confidentiality agreements and are committed to safeguarding your data.
We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.
As a customer, you have full control over your personal data. In compliance with the DPDP Act 2023, you have the following rights: ● Access: You can request access to your personal data that we hold. ● Correction: You have the right to request corrections to any inaccurate or incomplete information. ● Deletion:You can request the deletion of your personal data at any time without providing a reason, and we will comply promptly unless retention is required by law. ● Management of Data: You have the right to manage your personal data, including opting out of marketing communications or updating your preferences. ● Withdrawal of Consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time. To exercise these rights, please contact us using the details provided below.
Our website uses cookies and similar technologies to collect information about your browsing behavior. Cookies help us enhance your user experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.
Xerolok Technologies Pvt Ltd complies with the Digital Personal Data Protection (DPDP) Act 2023 and other applicable government regulations related to data protection. We are committed to ensuring that your data is handled in compliance with all relevant legal standards.
If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India, where our servers are located and our operations are conducted.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other reasons. We encourage you to review this policy regularly. The date of the last update will be noted at the top of the policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: [email protected] or reach out to our customer support at +91 735 6601 361
